Discover Communications Inc. Frequently Asked Questions

What is personal information?
Does Discover Communications Inc. ask for personal information?
How does Discover Communications Inc. use information it gathers about me?
Does Discover Communications Inc. share my personal information? If so, with whom?
When else might Discover Communications Inc. use my personal information?
Will my information be used by Discover Communications Inc. for direct mailings?
Does www.getconnected.ca use cookies?
How can I disable cookies?
Does Discover Communications Inc. use the Internet provider addresses?
What else should I know about my privacy?


What is personal information?

“Personal Information” is any information which relates to an individual and allows that individual to be identified. Personal information may include such information as your name, email address, mailing addresses, financial information, birth dates and information collected electronically via cookies.


Does Discover Communications Inc. ask for personal information?

Discover Communications Inc. will ask for your name, home address, email address (mandatory), and request some or all of the following personal information depending on the purchase transaction: Driver’s License number, Date of Birth, Major Credit Card information, Social Insurance Number, Business Address, Shipping Address.


How does Discover Communications Inc. use information it gathers about me?

Discover Communications Inc. representing and servicing Rogers Wireless Inc. products and services collects and uses your name, email address and other personal information, for example, to provide you with a product or service that you requested. This information also enables Discover Communications Inc. and/or Rogers Communications Inc. to develop and customize products or services to better meet your needs and preferences and to offer you products and services from Discover Communications Inc., Rogers Communications Inc. any of its affiliated companies within the Rogers group of companies, and other sources that may be of interest to you.


Does Discover Communications Inc. share my personal information? If so, with whom?

Discover Communications Inc. will not release your personal information with these exceptions:

 When you give us permission to do so;
 When we believe in good faith that the law requires it;
 To protect the rights or property of Discover Communications Inc. and/or Rogers Communications Inc. or its affiliates;
 Under limited circumstances specifically described to you when we collect the information, such as in a Terms of Service or Use agreement, or in the rules of sweepstakes or other promotions;
 To affiliated companies within the Rogers group of companies.


When else might Discover Communications Inc. use my personal information?

Subject to confidentiality agreements, Rogers Communications Inc. may match aggregated, statistical user information to parameters established by third parties, without releasing user information. This aggregated information does not contain any personally identifiable information. For example, we may disclose aggregated user statistics (such as, 31% of our users are professionals) in order to describe our site or services to trading partners, advertisers, other third parties and for other lawful purposes.


Will my information be used by Discover Communications Inc. for direct mailings?

Discover Communications Inc., Rogers Communications Inc. or Rogers affiliated companies may send you information about our products or services that may be of interest to you. If you do not want to receive direct mailings, all you have to do is say so when you give us your personal information. If you have given permission and change your mind, you can ask to be taken out of future direct mailings.


Does www.getconnected.ca use cookies?

Yes, www.getconnected.ca uses cookies. A cookie is set when you register on our site. Cookies are required to:

 DELETE: View and pay your bills online. (Not applicable)
 Perform self service activities on the site.
 Determine which browser you are using so we can ensure the site is designed to work properly with the most common versions of different browsers.
 When you register with us your browser must be set to accept cookies. A cookie is a text record placed on our hard drive that tells us who you are so that the site can remember information you have given us in the past, or activities you have carried out on our site. The cookies can only contain data you've told us about yourself. They cannot examine your computer or read data from it. If you are worried about the information we place in the cookie, you may delete the file(s) at the end of each browser session. Your browser's help file will have instructions on how to do that. If you are interested in learning more about how cookies work, you can visit http://www.cookiecentral.com.


How can I disable cookies?

Both Netscape and Microsoft Internet Explorer (MSIE) allow some level of cookie verification or choice. Netscape 3.0 and MSIE 3.0 allow you only an "alert before accepting cookies." This way you can voluntarily choose not to visit a site or areas of a site that use cookies.

To be alerted about accepting cookies, please follow one of these procedures (the following is only a brief list of some popular browsers):

If you are using Netscape Navigator 3.0, go to the "Options" menu, then to "Network Preferences," and then to "Protocols." Check the box that says, "Show an alert before accepting a cookie."

In Netscape 4.0+, go to "Edit" in the menu bar, then to "Preferences," then to "Advanced." Check the box that says, "Warn me before accepting a cookie."

In Netscape 6.0, go to "Edit" in the menu bar, then to "Preferences," then to "Advanced," then to "Cookies." Check the box that says, "Warn me before accepting a cookie."

In Internet Explorer 3.0, go to the "View" menu, then to "Options," then to "Advanced." Check the box that says, "Warn before accepting cookies."

In Internet Explorer 4.0, go to the "View" menu, then to "Internet Options," then to "Advanced." Check the box that says, "Prompt before accepting cookies."

In Internet Explorer 5.0, go to the "Tools" menu, then to "Internet Options," then to "Security," then to "Custom Level." In the "Cookies" section, go to the "Allow cookies that are stored on your machine" sub-section and select "Prompt."


Does Discover Communications Inc. use the Internet provider addresses?

Discover Communications Inc. collects IP addresses for the purposes of system administration and to create aggregate statistical reports for advertisers.


What else should I know about my privacy?

Generally speaking, whenever you disclose personal information online, that information may be intercepted, collected and used. That goes for information disclosed on message boards, in chat areas - or even in email. If you post personal information online, that information may be intercepted and may be accessible to the public and may expose you to unsolicited messages. Discover Communications Inc. is not responsible if that information is intercepted. As a result, you transmit information to anyone at your own risk.

Discover Communications Inc. and Rogers Communications Inc.’s partners, co-branded sites and third party Internet sites and services accessible through our site, or third parties collecting information for their own contests or promotions may have their own privacy and data collection practices. Discover Communications Inc. is not responsible for and bears no liability for these policies or actions.

You alone are responsible for keeping passwords and information safe. Be careful and responsible whenever you’re online.

Contacting Us

For additional information, please contact:

Frank Vettese
Discover Communications Inc.
30 Victoria Crescent
Brampton, Ontario
L6T 4M3
 
 
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